The following Terms and Conditions govern the use of the Butlers Bingo Website and bingo rooms. By making use of the Website, Software and/or Services, You expressly agree to adhere to these Terms and Conditions in their entirety. Should You disagree with any provision hereof, You are required to immediately cease use of the Software and the Services.
We consider these terms to be fair. Should You need any advice regarding these or any other part of our service, please contact us. In the interests of both our customers and Broadway Gaming Ltd., please note that all telephone calls may be recorded.
In addition to the standard Terms and Conditions set out below, additional terms and conditions may govern various promotions and special offers offered to You from time to time. In such circumstances, You will be directed to the additional terms and conditions and You will be required to familiarize Yourself with these terms and conditions.
1.1.2 "Butlers Bingo Bingo" Room means Our Butlers Bingo branded online bingo room accessed through the Software which may be available from time to time on the Butlers Bingo Website;
1.1.3 "Butlers Bingo Website" means Our online bingo website accessible at https://www.butlersbingo.com/ and such other top-level domains or sub-domains that we may stipulate from time to time;
1.1.4 "Intellectual Property" means trademarks and trade names, whether registered or not, including trademark applications and registered trademarks, with the goodwill which attaches to such trade names and trademarks, domain names, getup, trade dress and trading style including, without limitation as presented in websites, domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to Us, in each case in any part of the world;
1.1.5 "the Service" means the making available of Butlers Bingo by Us, facilitating Your participation in Our bingo games;
1.1.6 "Software" means any software owned by or licensed to Us, facilitating Your participation, which allows You to participate in bingo games, whether Flash generated or downloadable or otherwise;
1.1.7 "We/Us/Our" means Butlers Bingo and/or Broadway Gaming Ltd;
1.1.8 "Website" means the website at https://www.butlersbingo.com/
1.1.9 "You/Your" means You the player.
1.1.10 "Your Account" means Your Butlers Bingo Account.
1.1.11 "Dormant Account" means any customer account which for a period of 90 days or more has not either (a) had funds deposited in it; or (b) had funds withdrawn from it; or (c) had a bet placed from it; or (d) had a bet settled from it.
2. About Butlers Bingo
2.2 The primary currency of Butlers Bingo is pounds sterling (£/GBP) although other currencies are available for players residing in Canada ($/CAN), Australia ($/AUS) and Europe (€/Euro). As a default all bonus offers and promotions will be listed in pounds sterling, with a one-to-one rate of exchange should your account utilise an alternate currency.
2.3 Broadway Gaming Ltd. takes the protection of customer funds very seriously. For customers who are residents of the United Kingdom, we ensure at all times that the funds held in our Reserve Account are in excess of our liabilities to these customers. For more details please see Protection of Funds.
3. Licensing & Protection of Customer Funds
3.2 We are required by our license to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency. We hold customer funds separate from company funds in a dedicated bank account held with our corporate bank. These funds are not protected in the event of insolvency. This meets the Gambling Commission's basic requirements for the segregation of customer funds at the level: Basic Segregation. For more information on this, please visit the Protection of Customer Funds section of the Gambling Commission's website.
4.2 Players at Butlers Bingo must be 18 years of age or older, therefore You warrant that You are an adult with full contractual capacity or an adult as that term is legally defined in the country in which You are resident.
4.3 If Butlers Bingo becomes aware that a player is underage, we will, except where there are grounds to believe that a fraud has been perpetrated:
b. Void all wagers that have taken place;
c. Refund the value of all deposits net of withdrawals; and
d. Close the account.
4.5 You acknowledge that it is Your sole responsibility to understand the applicable laws of jurisdiction pertaining to Your use of online gaming facilities, and pertaining to online gaming facilities in general, prior to making use of Butlers Bingo (both in terms of the country within which You are resident when playing at Butlers Bingo and in terms of any country's laws to which You may be subject, notwithstanding that You are not physically present in such country when playing at Butlers Bingo). By making use of Butlers Bingo, You warrant that You understand the applicable laws pertaining to online gaming facilities and Your use thereof and that it is entirely legal to make use of online gaming facilities in terms thereof. We make no warranty as to the legality of gaming in any jurisdiction.
5. Registering an Account
5.1.2 Warrant that You are opening the account for Yourself and not on behalf of any third party.
5.1.3 Accept these Terms and Conditions as a binding agreement between Us and You.
5.3 Butlers Bingo may require You to submit the following identity verifications documents after Your Account has been opened:
5.3.2 A copy of a recent bank statement / utility bill.
5.5 If there are any irregularities or if there is a mismatch between Your name and address, and the name and address associated with the credit card, or other method of payment, used by You, all transactions conducted with such credit card will be considered as invalid and voidable in the sole discretion of Butlers Bingo management.
5.6 Players are required to keep all registration details in a safe place. Butlers Bingo will not accept liability for any damages caused by misuse of any player account by third parties. If You have lost or forgotten Your registration details, please go to the 'forgotten password or username' link and follow the instructions. Alternatively contact us immediately by sending an email to firstname.lastname@example.org in order to obtain new registration details.
5.7 We recommend that You print out all transaction data and rules of the game in order to avoid any misunderstandings.
5.8 By providing Your postal address, You agree to accept postal correspondence from Butlers Bingo at such address, from time to time, and acknowledge that such correspondence may carry conspicuous branding identifying the same with Butlers Bingo.
5.9 By providing Your email address, You agree to receive email correspondence from Butlers Bingo at such address, from time to time. If You do not wish to receive email correspondence to Your email address, You may unsubscribe therefrom by following the unsubscribe instructions set out in Butlers Bingo's "Privacy Policies".
5.10 Customers are asked to keep their registration details up to date. If You change Your address or phone number, please email email@example.com with your new details.
5.11 It is prohibited to sell, transfer and/or acquire accounts to/from other registered players.
6. Verification of your Age
6.2 We reserve the right to withhold any payment from Your player’s account to You until We are satisfied that Your age has been suitably verified.
6.3 If age verification is not completed to Our satisfaction within 72 hours of You first depositing money into Your account We are required to freeze Your account until such time as We can successfully verify that You are aged 18 or over.
6.4 We use a recognised third party provider to undertake these checks on Our behalf. By agreeing to these terms You authorise us to provide Your personal details to Our provider who will keep a record of the information We provide to them.
6.5 We may ask You to provide further information to Us in order to complete the Checks. If You do not or cannot provide Us with such information as may be required for the Checks to be completed to Our satisfaction We may suspend or permanently close Your Account.
7.2 Your selected chosen currency during registration will dictate the displayed currency of all prizes and ticket costs. Fixed multipliers are utilised to determine the value of games and ticket prices in your currency.
7.3 You can opt out of receiving any deposit bonuses (including the 1st deposit bonus) but you must contact firstname.lastname@example.org prior to making your first wager in casino and/or bingo;
7.3.2 If however you redeem a bonus and begin to wager in casino and/or bingo then you agree to be bound by the terms and conditions relating to that bonus.
7.5 The funding of multiple accounts using the same source of deposit e.g. a PaySafe Card or Credit Card is not permitted, unless prior arrangements have been made with Our accounts department. Contact email@example.com for further information.
7.6 Players found to have one or more of their deposits, by whichever deposit method, returned and/or reversed will have their accounts locked until the funds have been recovered. Until such recovery, ticket purchases and winnings will be deemed void and withdrawals will not be allowed. Repeat offenders may face a life-long ban at the sole discretion of Butlers Bingo management.
7.7 It is the Cardholder's responsibility to retain copies of transaction records and website policies and rules.
7.8 It is the Cardholder's responsibility to know the laws concerning online gambling in the country of domicile.
7.9 It is the account holders responsibility to notify us to remove from their Butlers Bingo account, any cards or depositing methods that are no longer valid;
7.11 Certain Bingo games are for depositing players only, depositing players are defined as players who have made a minimum deposit of £10 or more to their Butlers Bingo account within the last 14 days.
7.12 On making a deposit we will automatically collect all players' winnings in video poker games that are in a “collect state” at the time of making a deposit.
7.13 It is prohibited to transfer funds between different players' accounts.
8.1 If a Butlers Bingo player's account has not been funded with a cash deposit, he/she is not eligible to withdraw winnings earned from promotional BBz or any form of promotional money.
8.2 Players will be required to complete wagering requirements on any BBz received or casino bonus money awarded, before being eligible to withdraw. Funds appearing in Your cash balance may not be withdrawn until this requirement has been met. If You submit a withdrawal prior to meeting this requirement the funds will be returned to Your Butlers Bingo account without notice.
|Percentage of each wager's contribution towards your bingo bonus wagering requirement:||Example: Contribution that a €10 wager will make to your bingo bonus wagering requirement|
|Roulette, Blackjack, Video Poker||0.80%||£0.08|
|All Other Games||0%||0|
|Percentage of each wager's contribution towards your casino bonus wagering requirement:||Example: Contribution that a €10 wager will make to your casino bonus wagering requirement|
|Roulette, Blackjack, Video Poker||8%||£0.80|
|All Other Games||0%||0|
18.104.22.168 Please note that bingo game play does not contribute towards the wagering requirement of any casino bonus money received.
22.214.171.124 Please also note that any wagering made using the Gamble feature on Slots or the Double feature on Video Pokers does not count towards wagering requirements.
8.2.3 All deposits made must be wagered at least once in allowed games prior to any withdrawals being allowed. Deposits made using Neteller, Paysafe or Moneybookers must be wagered at least 10 times prior to any withdrawals being allowed.
8.2.4 These wagering requirements must be achieved from the date of the awarding of any bonus; therefore any wagering done before a bonus is awarded does not count towards the wagering required for that bonus.
8.2.5 If You wish to remove any bonuses in order to withdraw Your initial deposit, please contact customer support.
8.2.6 If You have not met Your wagering requirements and Your bonus has expired, You will not be able to withdraw any winnings until You have met the wagering requirement of the expired bonus(es).
Other points to consider when making your 1st or subsequent withdrawals are:
8.4 The Minimum withdrawal amount is £20.
8.5 With the exception of Progressive Jackpot wins the maximum a player may withdraw in any given 30 day period is £5,000.
8.6 Documentation may be requested prior to any withdrawals being sent. We will contact You with any such requirements.
8.7 Withdrawals per account are FREE but limited to 1 transaction every 7 days. However, on some rare occasions there may be charges for some withdrawal methods;
8.9.2 We have requested identification documents, and satisfactory documentation is not provided within seven days of the request.
8.9.3 We have requested Your documents to be authenticated by a qualified solicitor or notary and this does not occur within fourteen days of this request.
8.10.2 Withdrawals will only be remitted to a card/account that has already been used to deposit to Your account at Butlers Bingo.
8.10.3 Please note that some depositing methods may not subsequently be available for withdrawals. The full list of available depositing and withdrawal methods can be seen here.
8.12 Bingo Bonus Money (BBz) & Casino Bonus Money are ALL forfeited upon withdrawal request. This means your bonus balances are all reset to ZERO;
8.14 If any of the withdrawal requirements are not met then your withdrawal request will be refunded back to your Butlers Bingo Account without notice.
8.15 Wager Definition: A wager is defined in the following example: if you spend £10 cash on a bingo or casino game, regardless of whether you win or lose, this counts as £10 cash wagered.
8.16 If You receive free bonus money as part of a deposit offer then unless otherwise stated the maximum withdrawal from wagers placed with that free money is equivalent to 10x the value of the bonus money awarded. Any remaining funds in excess of that amount will then be removed.
8.17 If You receive free bonus money without having to make a deposit, as part of a promotional offer or goodwill gesture, then the following rules apply:
8.17.2 The maximum stake per wager will be 25% of the bonus money awarded whilst the wagering requirement is being met.
8.17.3 If You play on any excluded games (games which do not contribute towards wagering requirements) before the wagering requirement is met then We reserve the right to void any winnings made from these wagers.
8.19 All withdrawal requests will be subject to audit by Us. We reserve the right to take back any bonuses, to withhold any withdrawals, to confiscate any winnings and to close accounts if Your account exhibits evidence of bonus abuse or irregular playing patterns.
126.96.36.199 Using a bonus to place high risk wager(s) to reach a large playable balance in relation to an initial playable balance, followed by a series of low risk wagers to complete bonus wagering requirements;
188.8.131.52 Depleting a playable bonus balance to attempt to close a bonus, or waiting for a bonus to expire, after which collecting winnings from any unresolved game(s);
184.108.40.206 The exploitation or manipulation of any fault, loophole or error in our website or software, including but not limited to in respect of any game; and/or;
220.127.116.11 Collusion between members, deliberately cheating or other unfair behavior.
18.104.22.168 Moving from a low weighted game to a high weighted game after large wins for the purpose of clearing wagering requirements;
22.214.171.124 Playing at least 500 consecutive hands/spins on any game and/or playing any game consistently for longer than two hours whilst the wagering requirement of a bonus has not yet been met;
126.96.36.199 Placing minimal risk bets, such as any bet spread combination in Roulette games covering 25 or more of the 37 unique number spots on the table.
8.20.2 A copy of the front and back of the credit/debit card(s) used to fund Your account. In the event that We do ask for this, please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes please also ensure You block out the middle eight numbers on the front of the card(s) and three-digit security number of the back of the card(s).
9. Your Bingo Bonus Account
9.2 Players are able to win Cash with BBz. BBz do contribute to the total jackpot per game, and You can buy tickets using BBz and win the total jackpot just like any other game.
9.3 However, no withdrawals are permitted if a player has not yet made a deposit i.e. if a player has won cash money with promotional money but has not made a real money deposit they are not allowed to withdraw.
9.4 Bonuses awarded are not transferrable between balances or accounts.
9.5 Real money winnings derived from any complimentary, promotional BBz or Free Tickets received by You may only be withdrawn once You have;
9.5.2 Bought real cash tickets with a minimum of 50% of your last real money deposit.
9.7 Any bonus we may give You will be credited to Your Account as bingo points or BBz only, unless otherwise stated.
9.8 Players must use their BBz bonuses within 3 weeks of them being awarded, failing which any BBz balance remaining after this time will expire.
9.9 On winning cash promotions e.g. Progressive Jackpots, and other cash Jackpots You will be able to withdraw the amount of the win immediately and not be liable to lose the BBz balance. However, any balance over and above this win will have to meet the wagering requirements set out above.
9.10 We own or operate a number of bingo and casino brands and We reserve the right to limit the number of new player Welcome bonuses that may be taken up by a player across Our brands.
9.11 We reserve the right to withdraw any promotion, competition, bonus or special offer at any time.
10. Your Casino Account
10.2 Withdrawals cannot be made from the Casino Bonus Balance, but the credits in the Casino Bonus balance can be used to place wagers;
10.4 Real money wagers are deducted from your Cash Balance. If there is no cash available, the wager is deducted from your Casino Bonus Balance.
10.5 Funds in your Casino Bonus Balance are only played if you have insufficient credits in your Cash Balance.
10.6 Bonuses awarded are not transferrable between balances or accounts.
10.7 Winnings on wagers made from your Cash Balance are credited directly to your Cash Balance. Winnings on wagers made from your Casino Bonus Balance are credited to your Casino Bonus Balance.
10.8 If crediting your Casino Bonus Balance with winnings results in your Casino Bonus Balance exceeding the size of the original bonus amount, any excess winnings are credited to your Cash Balance. Note: This is less any automatic transfers from your Casino Bonus Balance to your Cash Balance that had occurred.
10.9 If You are awarded a casino bonus as a result of a deposit then Your maximum bet size must not exceed 6.25 chips, until such time as the full play-through requirement of the bonus has been met.
10.11 If you accumulate more than 10.00 in the small jackpot in Castle Builder video slot game then the whole amount in the small jackpot will be considered to be part of your balance when calculating outstanding bonus obligations when a deposit is made.
10.12 In cases where a withdrawal fails and the funds are returned to your account, the above terms (10.8, 10.9, 10.10) will still apply regarding bet size and play-through requirements.
10.13 As a result of bonus abuse, deposits made using Neteller and Skrill may be subject to a turnover requirement of 30 times the actual deposit required to qualify to receive the bonus for all promotions. We reserve the right to recharge all banking fees on deposits, which are not turned over at this level. All other payment methods fall into the turnover requirements as specified in the rest of the terms and conditions of this promotional offer.
10.14 Withdrawals requested by e-wallets such as Neteller or Skrill may be subject to a longer processing period of up to seven business days. This is due to additional screening and security measures in place relating to those payment methods.
11. Cash Prize Winnings
11.2 If a Progressive Jackpot results in multiple winners the prize is shared among all the lucky winners.
11.3 Promotional game prizes are split depending on the specific promotion.
11.4 Winnings are added to the cleared balance of Your Account in the selected currency of Your Account. For example if the balance in Your Account is €20 and you win £10, Your Account will increase by the € (EUR) equivalent (converted at the current exchange rate) of your £10 win.
11.5 Should You wish to withdraw some or all of Your balance You may select how much You wish to withdraw. The maximum withdrawal amount per month is £5,000 or currency equivalent. If there are any concerns or queries regarding the collection of winnings please email firstname.lastname@example.org.
12. Dormant Accounts
12.2 After 30 days of an account having no activity any promotional offers or bonus funds will be forfeited.
12.3 Any credit balance in a Dormant Account may, in the sole and unfettered discretion of Butlers Bingo management, be handled as follows;
188.8.131.52 The Dormant Account becoming active.
13. Money Laundering
13.2 If We have knowledge or suspicion envisaged in clause 13.1 above We may:
13.2.2 In the case of a non-GB player furnish any relevant information about You to an industry appropriate database recording such mischief. You hereby irrevocably authorise Us to do so in Our absolute discretion
13.2.3 By agreeing to the Terms You authorise Us to undertake such verification checks (“the Checks”) as We may require Ourselves or may be required by third parties (including regulatory bodies) to confirm Your identity and contact details and to prevent money laundering.
13.2.4 We reserve the right to withhold any payment from Your player’s account to You until We are satisfied that Your identity and place of residence has been suitably verified.
13.4 In order to assist in the prevention of money laundering:
13.4.2 No substantial and/or exceptional withdrawals individually and/or cumulatively shall be allowed unless notarised facsimile copies of at least 2 (two) of the following are received:
184.108.40.206 Current and valid form of official identity document issued by the government of a recognised country/state, for example Your driver's license, national identity card or passport;
220.127.116.11 Utility bill (e.g. gas, water, telephone etc) bearing Your name and Your address registered with us.
14. Obligations & Warranties
14.2 You hereby authorise Us and Our designated agents to confirm Your identity and to confirm and verify Your right to use the money that You wager at Butlers Bingo.
14.3 You agree to make Yourself available for any publicity events arranged by Us, should You win a sum of money or a prize deemed by Us to be worthy of publicity.
14.4 You hereby grant Us the right to use Your first name and user name in any publicity about Your win.
14.5 You acknowledge that participation at Butlers Bingo amounts to gambling, which carries the risk of losing money and warrant that You are aware of such risks and that Your participation at Butlers Bingo is entirely voluntary. Furthermore, You are solely responsible for the payment of any relevant taxes that may be payable on Your prizes or winnings.
14.6 You shall not allow any third party including, without limitation, any minor (person under the age of 18 years), to play at Butlers Bingo using Your Account details. You accept full responsibility for the consequences of allowing such activity and, without derogating from the generality of any other indemnity contained herein, indemnify and hold Butlers Bingo harmless in respect of any damages arising from the same.
14.7 You warrant that Your interest in Butlers Bingo is personal, and not professional. Players entering Butlers Bingo do so solely for their own personal entertainment and any other entrance, access, use, or re-use of Butlers Bingo by You is strictly prohibited.
14.8 In the event of any discrepancy between the result on the player-side components of the Software and the Butlers Bingo's server-side components of the Software, the result showing on the Butlers Bingo server-side components shall be deemed to be the accurate and correct result.
14.9 The purchase of all tickets is final. You cannot "undo" a ticket purchase. Tickets purchased will be displayed at the beginning of each game. If You leave or are disconnected prior to game start, the game will continue and Your tickets will still be played. No refunds are available.
14.10 We cannot guarantee that the Service will never suffer from technical faults; however as soon as We become aware that a fault has occurred, We will attempt to correct the fault as soon as reasonably possible. Furthermore, although we do our utmost to prevent this, We cannot and do not guarantee that the Software is free from computer viruses. It is Your responsibility to ensure that You are adequately protected from computer viruses and that You are able to re-install any data or programs lost due to a computer virus.
14.11 We may temporarily suspend the Service in whole or in part, for any reason in Our sole discretion, in which case We may, but are not obliged to, give You reasonable notice of such suspension. We will restore the Service as soon as is reasonably possible after such suspension, however We will not be liable to You for any loss that You may incur as a result of such suspension or delay. Furthermore, We may in Our sole discretion and without notice to You, add or discontinue any game at any time.
14.12 Butlers Bingo management may, in their sole discretion, withhold or delay any payment to You should it be discovered that:
14.12.2 You are found to have violated any policy rule, or
14.12.3 If for any reason, in management's sole discretion, Your Account is not maintained in good standing, which may render any purchase or subsequent winnings void.
15. Indemnity & Limitation of Liability
15.1.2 use or reuse of any materials at Butlers Bingo;
15.1.3 Entry, use, or re-use of the Butlers Bingo server and/or Software;
15.1.4 participation in any bingo game at Butlers Bingo;
15.1.5 Facilitating or making a deposit into Your Account at Butlers Bingo;
15.1.6 Wagering or gaming at Butlers Bingo;
15.1.7 The acceptance of any payout/prize from Butlers Bingo; or
15.1.8 Breach of any warranty given in terms of these Terms and Conditions.
15.3 Butlers Bingo, the Service and the Software is provided as is and We make no warranty or representation, express or implied, as to its satisfactory quality, fitness for purpose, completeness or accuracy thereof. Furthermore, We shall not be liable for any computer malfunctions or failure of telecommunications or internet services, nor for attempts by You to participate in games by any methods not intended by Us.
16. Intellectual Property
16.2 You further agree not to, and not to assist or facilitate any third party to, copy reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
17. Breach & Termination
17.2 If We de-register, exclude or suspend You from Butlers Bingo, We shall have the right to:
18.104.22.168 the name on Your Account does not match the name on the credit/debit card(s) used to make deposits with Butlers Bingo;
22.214.171.124 You participate in a Bingo promotion and cash-in before fulfilling the requirements of that particular promotion;
126.96.36.199 You provide incorrect or misleading registration information;
188.8.131.52 You are not of legal age;
184.108.40.206 You reside in a jurisdiction where participation in online Bingo games is prohibited by law;
220.127.116.11 You have allowed or permitted (intentionally or unintentionally) someone else to play on Your Account;
18.104.22.168 You have not played at Butlers Bingo on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
22.214.171.124 You have "charged back" any of the deposits made with Your credit/debit card(s) on Your Account;
126.96.36.199 You are found cheating or if it is determined by Us that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat Butlers Bingo; OR
188.8.131.52 If We should become aware that You have played at any other online bingo room under any of the circumstances set out in 184.108.40.206 to 220.127.116.11 inclusive above.
17.2.3 In the case of fraudulent, illegal or similar misconduct by You, furnish any relevant information about You to an industry appropriate database recording such mischief, and You hereby irrevocably authorise Us to do so in Our absolute discretion.
17.3.2 If We believe that You have breached any of these Terms and Conditions;
17.3.3 If Your participation has been improper in any way or breaches the spirit of these Terms and Conditions;
17.3.4 For any other reason We see fit.
17.5 On termination of these Terms and Conditions You shall:
17.5.2 Pay all amounts due and owing to Us.
17.7 The right to terminate these Terms and Conditions shall not prejudice any other right or remedy of either party in respect of the breach concerned, if any, or any other breach.
18.2 Any personal data received in regards to an account holder and/or registrant is;
18.2.2 Obtained only for a specific and lawful purpose;
18.2.3 Kept in a secure manner;
18.2.4 Utilised for marketing purposes based on the opt-out principle for GB accounts and based on the opt-in principle for non-GB accounts.
18.4 Broadway Gaming Ltd. will disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law. For fraud detection and control purposes You agree that Broadway Gaming Ltd. has the right to transfer Your personal data to third parties, including so-called AVS service providers and other partners.
18.5 Furthermore, Broadway Gaming Ltd. reserves the right to disclose personal data to relevant recipients where Broadway Gaming Ltd. has reasonable grounds to suspect irregularities involving a Broadway Gaming Ltd. account.
18.6 Broadway Gaming Ltd. reserves the right to process personal data for Customer Relationship Management (CRM) purposes.
18.6.2 At the expiration of a self-exclusion period Broadway Gaming Ltd. may recommence sending marketing/promotional communications to you by post, phone or electronically.
18.8 The Butlers Bingo website works by using cookies and Active X components for (but is not limited to) the following purposes:
18.8.2 For analysis of the Butlers Bingo website traffic so as to allow us to make suitable improvements;
18.8.3 The operation of the games (such as the flash casino or bingo room).
18.9 When creating an account with Butlers Bingo you must choose a unique username and password. You are fully responsible to ensure that your username and password are kept private, secure and confidential at all times. Broadway Gaming Ltd. will not accept liability for any damages caused by misuse of any player account by third parties. Browser functionality that enables you to save your username and password will increase the risk that your account may be accessed by a third party. If you are concerned that a third party is aware of your username and password, please contact our Customer Support via Live Chat or email immediately.
19. Use of Illegal Software
19.2 We shall take all necessary measures in the case of a use and/or abuse of a bug from a player. This may include blocking a player account, freezing a players funds and potentially legal proceedings.
19.3 The use of software to influence or modify the outcome of any of the games We offer for financial gain is strictly forbidden and any monies acquired in this way will be deducted from the account holder's funds.
20. Availability of Offers
20.2 We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.
20.3 We reserve the right to reclaim all bonuses awarded and any winnings accrued if You are found to be tampering with or abusing any aspect of Our promotions. Where there is evidence of a series of bets placed by You or a group of customers, which due to enhanced payments through promotional offers results in guaranteed customer profits irrespective of the outcome, We reserve the right to ignore the bonus element of such offers and settle bets at the correct odds.
20.4 We reserve the right to ask You to provide sufficient documentation for Us to be satisfied in our absolute discretion as to Your identity prior to Us crediting any bonus, free bet or offer to Your Account.
20.5 All of Our offers are intended for recreational players and We may in our sole discretion limit the eligibility of customers to participate in any promotion.
21. Interruptions in Play
21.2 We shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Our website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
21.3 In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of Our offering, We will not be liable to You as a result of any such errors and We reserve the right to void all bets on the draws in question.
21.4 In the event of a Casino system malfunction all wagers are void.
21.5 Where a manifest error, mistake or system failure results in an incorrect bet being placed We reserve the right to declare the bet null and void.
21.6 We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from Your Account with respect to that stake or wager shall be credited to Your Account. Wagers shall only be valid if accepted by our server and subject to this Agreement. Until acceptance, no communications from You shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a Website or Your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to You, it shall only be for that instant and shall not set a precedent for the future.
21.7 We reserve the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.
21.8 Wagers placed in the casino that remain unfinished or incomplete after a period of 48 hours will be considered void. The wager will be cancelled and stake forfeit. If you encounter a problem with any game it is your obligation to contact us before this timeframe has elapsed.
22. Responsible Gaming
22.2 Butlers Bingo utilises the services of Datacash for financial transactions. They maintain a CND (central negative database); a list of players that includes amongst other things, those who have reported to us, or other operators who use Datacash's services, that they have a gambling problem. If you are discovered to be on this list we reserve the right to void all account activity from the date you were added. Any subsequent removal from the CND will only affect activity from the successful removal date onwards.
23. Support, Disputes & Complaints
23.2 For non-GB players, the following applies:
23.2.2 Any dispute relating to the provision of the games and the validity, performance and construction of the present agreement relating to the games shall be exclusively solved in terms of Maltese law. Where recourse to the Courts of Law is necessary, Maltese courts shall have exclusive jurisdiction.
23.2.3 We will endeavour to resolve all disputes in a timely and responsible manner however where a dispute remains unresolved by both parties arbitration may be sought as described above. If, after this process, a matter still remains unresolved a dispute may be brought to the MGA at email@example.com
23.3.2 A complaint will be considered by our customer service support team in the first instance and may be escalated to the Head of Customer Support, whose response and decision will be the final stage of the internal process.
23.3.3 During the internal process all telephone and email communications may be recorded. If the contents of these communications are disputed we will consult these records and they may be key to the ultimate decision.
23.3.4 We will handle your complaint or dispute in accordance with Gambling Commission's guidelines.
23.3.5 You should initially contact Customer Services by emailing customer support using the details above in 23.1, or by using the Live Chat facility on our website.
23.3.6 We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
23.3.7 An advisor will log your call/message, investigate your enquiry and respond to it. If your concern is not resolved at this stage you can escalate the complaint or dispute by referring the matter in writing addressed to the Head of Customer Support, at: firstname.lastname@example.org
23.3.8 We aim to keep you informed throughout the process. On receipt of your complaint we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure.
23.3.9 The Head of Customer Supports response represents the final stage of the internal complaints and disputes procedure. In the case of a dispute (but not a complaint) you will be notified that if you still remain dissatisfied with that decision you have the right to refer your dispute to our Alternative Dispute Resolution entity, eCogra, at email@example.com
23.3.10 Alternative Dispute Resolution (ADR) involves the referral of unresolved disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service. The details of our ADR entity are also held by the Gambling Commission.
23.3.11 The ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious but we are not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts.
23.3.12 Details of all disputes referred to the ADR entity and details of the outcome will be provided by us to the Gambling Commission, as required by the License Conditions and Codes of Practice attached to our Operating License.
24. Financial Institution
24.2 We do not provide advice to You regarding tax and/or legal matters.
24.3 Should You wish to obtain advice regarding tax and legal matters We advise You to contact appropriate advisors and/or authorities in the jurisdiction in which You are domiciled and/or resident.
24.4 You are strictly prohibited from utilising Us and Our systems to facilitate arbitrage through currency exchange transactions. Where We deem that You have deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Your balance without warning or notification.
25.2 We may amend, alter, delete, interlineate or add to these Terms and Conditions at any time and will notify You of any material changes prior to them taking effect.
25.3 We cannot open accounts, or process bets or financial transactions, if You are residing in; American Samoa, Belgium, Bulgaria, China, Croatia, Czech Republic, Denmark, France, Greece, Guam, Hong Kong, Hungary, Israel, Italy, Latvia, Macau, Montenegro, Nigeria, Northern Mariana Islands, Puerto Rico, Russian Federation, Singapore, Slovenia, South Africa, Spain, Taiwan, Turkey, United States of America, United States Minor Outlying Islands, US Virgin Islands and Ukraine.
25.4 Our employees, subsidiaries, affiliates, advertising or other agencies, licensees, licensors, distributors and their other associated or affiliated companies or, in the case of individuals, the immediate family of such individual, are not eligible to participate in the games offered by Butlers Bingo.
25.5 No indulgence granted by Us to You should be construed as a waiver of any of Our rights in these Terms and Conditions.
25.6 Unless otherwise expressly stated, nothing in these Terms and Conditions shall create or confer any rights on any persons not party to these Terms and Conditions.
25.7 We reserve the right to transfer, assign, sub-license or pledge, in whole or in part, any of the rights and obligations granted to or imposed upon Us by these Terms and Conditions. You may not transfer, sub-license or pledge any of the rights and obligations granted to or imposed upon You by these Terms and Conditions.
25.8 Unless the context indicates otherwise, these Terms and Conditions set out the entire agreement between You and Us and supersede all prior oral or written agreements, arrangements or understandings between You and Us. You acknowledge that You are not relying on any representations, agreement, term or condition that is not set out in these Terms and Conditions.
25.9 In these Terms and Conditions reference to persons shall include incorporated and unincorporated persons; reference to the singular shall include the plural and vice versa; and references to the masculine includes the feminine.
25.10 The validity, construction and performance of these Terms and Conditions shall be governed by the laws of Malta and shall be subject to the exclusive jurisdiction of the Maltese Courts to which You hereby submit, except that either You or We may seek an interim injunction in any court of competent jurisdiction.
25.11 Internet Gambling may be illegal in the jurisdiction/country in which You are located or residing; if so, You are responsible for any gaming activity and You are also responsible for ensuring that You are not contravening any law or legislature prohibiting gaming online.
25.12 We reserve the right to exclude You from any of our promotions or special offers, should You be found to be abusing any of its promotions, or engaging in fraudulent activities. We will endeavour to inform those impacted by such exclusions proactively, but this may not be possible in all cases.
25.13 You hereby agree that any legal proceedings to enforce any claim that You may have (if any) against Us, shall be initiated by You within a period of 6 (six) months of the cause of action arising (the "Prescription Period"); failing which You hereby forever waive and abandon any right that You may have to enforce such claim after the Prescription Period and confirm that on the expiry of the Prescription Period the said claim shall be void, waived and abandoned in law.
26. Special Promotions
26.2 If you encounter any problems with an offer received it is your obligation to contact us prior to any wagers being placed, including a copy of any e-mails received or the web address of the site through which you availed of the offer. Failure to do so may result in us being unable to credit any bonus.
26.3 Any free spin offers on registration will be awarded after your first deposit of a minimum of £10, which must be made within the first 7 days of registering your account.
26.4 Any Free Spins awarded are valid for 1 week (7days) from day of issue and are forfeited if not used within the 7 day period, unless otherwise stated.
26.5 Offers are only available once per player / account.
26.6 In Bingo, You may only claim chat game prizes or win the progressive/fixed jackpot if You have made a recent deposit. Chat game prizes must be claimed within 1 hour of being awarded or else are considered forfeit. Any BBz’s awarded may come with a wagering requirement.
26.7 Further details on your Casino account are explained here.
27. Mobile Gaming
27.2 Not all mobile devices are currently supported. As we are constantly expanding and adding new devices to this list, please confirm with firstname.lastname@example.org if your particular device is currently compatible prior to depositing.
27.3 In the event that you are unable to access your account through your selected mobile device Butlers Bingo will not be in a position to transfer or refund any remaining balances, and as such players may need to access the site through an alternate device, laptop or PC in order to continue to play or cash out any winnings in accordance with these terms.
27.4 Currently not all Casino games are available on the Mobile platform. If you have been sent a special promotional offer for any specific game you may need to access your account through a PC or laptop in order to redeem the offer.
28.2 Promotion within the VIP Program remains at the discretion of Butlers Bingo.
28.3 The first deposit and reload bonuses associated with each VIP level are awarded as BBzs when you deposit. Bonuses expire after 21 days.
28.4 The free spins, VIP Slot Tournament and increased birthday bonuses can only be awarded if your account is active, with 'active' being defined as having made at least one deposit within the last 7 days which was played through at least once on any casino or bingo games excluding: blackjack, roulette or video poker.
28.5 Free Spins offers cannot be transferred to other games and must be claimed on the day they are awarded between 10am and 12 midnight or else are considered forfeit.
28.6 To claim any Birthday VIP bonus you must log in to your account and claim the bonus on your birthday.
28.7 Should you receive multiple promotion/bonus offers, only the greater of the two will be deemed active. No two separate offers can be combined and applied to the same deposit.
28.8 The Butler retains the right to update or amend these terms and conditions of the VIP program without notice, so you are advised to check back regularly for any updates or changes.
29. Payout Rates
29.2 Our Bingo payout rates are variable and range from 65% to in excess of 100% in games which are guaranteed but where the guarantee is not met by player contribution.
Terms and Conditions last updated on 18th October 2016. Version 1.725