Progressive Jackpots
Speed & Friendship
Bingo Broadway Room


The Butler takes great pride in providing the very best in online bingo support to his valued customers. From his comprehensive FAQ’s, to his super email and live chat helpline, the Butler is always on hand to help you out!

Just click on each question to find out the answer.

Getting Started
  • 1. I want to play! How do I get started?


    • Already a Member? Then login using The Butler's login area at the top of the page.
    • Are you a New Player? Then The Butler wishes to invite you to Join Now and create your account!

    Choose your game & buy a ticket:

    • Once you log in, make your way to the Lobby where The Butler will give you a choice of Bingo, Slot or Casino games to play.
    • For Bingo fans simply click the 'Play Now' button to enter your chosen bingo room.
    • To buy your tickets, select your lucky tickets and click ‘BUY Selected’.

    The Butler has more information for you with his step-by-step guide on how to buy tickets.

  • 2. How do I play Bingo?

    One of the reasons bingo is so popular is that it is very easy to play! Whether you are veteran with years of experience or whether you are a newbie, it won't take you long to get the hang of things. There are two different types of bingo. 90-Ball Bingo and 75-Ball Bingo. 90-Ball Bingo is the most popular form of Bingo in the UK and Ireland.

  • 3. How do I download the game?

    Butlers Bingo super online bingo and casino games require NO DOWNLOADS and are played directly from your webpage. All you need is the latest Macromedia Flash Plug-in suitable for your operating system or browser, www.adobe.com/go/getflashplayer. It takes about 1 minute to download and install! And don't worry, this only has to be done once.

  • 4. What are Bingo Bonuses (BBz)?

    Bingo Bonuses or Bingo Bonus money are free extra credits The Butler likes to give away to spice up the fun and increase your chances of winning... he will give away as much as he can!

    You can currently earn BBz by:

    • Opening a new account
    • Making a first deposit
    • Making a subsequent deposit
    • Winning one of The Butler's Chat Games,
    • And many more ways!
  • Playing Games
  • 1. When I reach Bingo – what happens next?

    As you begin to get close to calling 'bingo' your ticket changes colour, The Butler will display your best ticket at the top. When you reach 'Bingo' The Butler will call 'bingo' for you and congratulate you as the BINGO winner! The Butler will calculate your winnings and place the money into your account.

  • 2. How do I call BINGO online?

    The Butler calls bingo for you! Even if you are unable to be in the Bingo Room at the time.

  • 3. I won in bingo! Why didn’t I receive the full prize total shown?

    This will be because you have tied with another player(s). Due to the way bingo works, a tie is very rare, however, on occasion more than one player will win at once. The Butler will split the prize between the multiple winners, depositing your winning share into your account.

  • 4. How long does a bingo game last?

    Butlers Bingo brings you a game at least every 5 minutes. In all the Butlers Bingo rooms the average game normally lasts between 2 and 4 minutes.

  • 5. How can I see my account & play history?

    You can view this from inside a bingo room or from 'My Account' when you are logged in.

    Bingo Room:

    • Enter one of The Butlers Bingo Rooms
    • Click on 'Pre-Buy',
    • Select 'Buy History' tab, The Butler will show you your entire ticket buying (and winning) history for your selected days.
    • Select 'BBz History' tab, The Butler will show you all the BBz that have been credited to your account on selected days.
    • To see your deposit and withdrawal history, simply click 'Cashier' button, then select the 'Statements' tab.

    My Account:

    • Click on 'Account History' tab
    • 'View PlayCheck' will show you all games played for selected days
    • 'View CashCheck' will show you your deposit and withdrawal history for selected days.

    At the moment, The Butler is unable to show you your cash in/cash-out history, but he is working on this feature. You may request a transaction report at any time, just ask The Butler.

  • 6. How many people will I be playing bingo with?

    The number of players will differ in every game, and as Butlers Bingo is a global website the chances are you will always find a large group of people playing 24 hours a day. You can see how many players/roomies are in a game from two places:

    • In the Bingo Lobby - The Butler shows you the details of the game that is currently being played, or is about to start for each room. You will also be able to see the number of Roomies.
    • OR From a Bingo Room - The Butler shows you how many players (or roomies) in that room, from the "Current/Next Game" window.

    The Butler's Tip: Take a look at The Butler's Bingo Strategy & Tips to help make winning easier for you.

  • 7. Can I chat to the other players who are playing bingo?

    Of course you can! The Butler encourages you to chat with your fellow roomies as it is a large part of the enjoyment of online bingo. Get brushing up on your Chat Phrases & Bingo Lingo and join in the fun!

    Within each Bingo Room there is a chat room where you can chat, in English, with players across the globe. The Butler also has great chat games for all roomies to play, win some prizes and make new friends all whilst playing bingo!

  • 8. How long can I play without being disconnected?

    Depending on your internet connection, you can stay in any of the Bingo Rooms for as long as you like! However for security reasons, The Butler will log you out of the room if you are inactive for 1 hour.

    But don't worry, particularly if you have pre-bought tickets for any of up-coming games, as The Butler will look after you and your tickets, use his auto-dauber and credit any winnings to your account.

  • 9. When I login, can I remain anonymous?

    Your Username is your only identification that the other players see, you will be known as your username by The Butler whilst in Butlers Bingo website. The Butler encourages you to be creative and have fun in choosing a unique username (but not too saucy of course!).

    The Butler's Tip: Your username can only be chosen once, it is not possible to change it after you have chosen it and created your account.

  • 10. I forgot my Password! How can I find out what it is?

    Use The Butlers login area at the top of the page and click on the 'forgot your password or username' link and follow the instructions.

  • 11. I forgot my Username! What do I do?

    The Butler can help you:

    • Look in your registered email inbox (don't forget to check your junk mail folder too!) you will have received a 'Welcome Email' from me, which contains your Username.
    • All you have to do then is click on the forgot your password or username link, insert your Username and follow my instructions to reset your password.
  • 12. Why does a bingo game sometimes have the same winners?

    The game has been programmed so that numbers and hence winners are picked completely randomly. As a result of this The Butler has no control over who wins or how many times they win. Of course we all love to win, and just like in real life, some players often just go on lucky streaks. The odds of any player winning are equal to the rest of the players, so all you must do is wait for it to happen to you!

  • 13. Can I transfer my cash or BBz to another player?

    No, under no circumstances will The Butler allow you to transfer your cash or BBz to another player.

  • 14. How old do I have to be to play?

    The Butler insists all players must be at least 18 years old in order to be eligible to play any of our games.

  • 15. What is Auto Daub?

    The Butler takes care of all the number marking as the bingo balls are called with his super Auto Daub technology.

    This leaves you free to chat away with your fellow roomies while your bingo game is going on. Why not try bag yourself more winnings in The Butlers Chat Games, Scratch Card, Slots or Casino Games, and you won't have to worry about marking off your numbers.

    The Butler even goes one stage further, in the event of you getting a '1 line win', a '2 line win' or even a 'full house', The Butler will call out on your behalf. So you never have to worry about missing a call ever again!

  • 16. I got BINGO, but have not been credited with my winnings?

    If this happens, please let The Butler know on live chat or email, telling him the following information:

    • Your name / username
    • Your Email Address
    • Date of Win, Time of Win, and the Game ID number.

    One of The Butler's team will contact you promptly to help resolve your query.

  • 17. Can I play casino games and Bingo at the same time?

    Yes you can, The Butler brings you all the Mini Games & Casino Games from inside the Bingo Room:

    • Choose your favourite Slots, Scratch Card and many more, from The Butlers menu (underneath your chat window)

    The Butler will display your chosen game right there for you to enjoy, whilst your bingo game continues to play, you can play and chat, and The Butler marks off your bingo numbers for you.

  • 18. Why can't I play mini games with my Bingo Bonus Balance (BBz)?

    The Butler’s Scratchcards, Slots and other Mini games are considered Casino Games, therefore they can only be played using cash you deposit into your account or Casino Bonus money. Unfortunately you are not able to play the Casino games using your BBz.

  • 19. How do I search for a particular Casino game?

    Simply login to your account and type the name of the game into ‘search for a game’ field. Alternatively, you can select the game category from the game tabs and scroll through the available games in each section.

  • 20. What are free spins?

    Free spins are given through promotional or VIP offers for Slot games. If you have been awarded free spins, simply open the game and The Butler will prompt you to play the free spins. If you don’t want to play all the free spins at once, you can click 'Use later' and continue your spins when you want.

    Be careful however as free spins expire so if they are not played within the time period they will be forfeited. Free spins cannot be played on the mobile site.

  • 21. How do I find out how to play the Casino and Slot games?

    Most Slot games have a section to 'View Pays' this will explain the rules for each individual symbol and the winning pay-lines in that game. In the Casino games you can click the '?' symbol or the 'Help' link for more information on the game.

  • Tickets
  • 1. How do I buy tickets?

    In order to play a bingo game you need to buy some tickets:

    • Login to your account and The Butler will take you through to the Bingo Lobby
    • Select a 'Play Now' button and enter The Butler’s Bingo Room of your choice
    • The Butler will invite you to "Buy" your tickets...

    Ask for full details in The Butlers step-by-step guide on how to buy tickets.

    The Butler's Tip: You can also buy tickets for future games in your chosen Bingo Room by selecting the 'Pre-Buy' button (top left of the Bingo Room).

  • 2. What are bingo tickets?

    90-Ball Bingo: Each ticket is made up of 3 rows and 9 columns. Each row has 9 squares; 5 of these squares contain a number and 4 of them are blank. Sets of 6 tickets are called "strips", and in a strip, every possible number from 1 to 90 is distributed only ONCE across all of these 6 tickets. Therefore, for every ball called, one number can be marked on any of the 6 tickets.

    The Butler's Tip: If you buy a "strip" of tickets in 90-Ball Bingo you are guaranteed to have every number the bingo caller calls out somewhere amongst your 6 tickets, which adds great excitement and keeps The Butler on his toes!

    75-Ball Bingo: Each ticket is made up of 25 squares, (5 rows by 5 columns). Each square contains a number with the centre square being free (wild/joker)

  • 3. Can I buy tickets in advance, even if I will be offline at the time that game is played?

    Yes of course. The Butler offers you a Pre-Buy facility for a maximum of 96 tickets for any one game up to 24 hours in advance. The Butler will even look after your tickets for you whilst you are offline, marking off your numbers as they are called and even crediting your account with any winnings.

  • 4. How many tickets can I buy?

    You can buy anything from 1 to 96 tickets for each game. The Butler will display your purchased tickets in the Bingo Room for the relevant game, if you do buy more than 12 tickets for any one game he will display your tickets in groups of twelve, allowing you to scroll through all your tickets using the arrows.

    The Butler's Tip: The more tickets you buy, the higher your chances of winning!

    As always The Butler likes to make life easy for you so he keeps track of all your tickets, marking the numbers off and congratulating you if you win! The best part is that he always shows your best ticket at the top!

  • 5. How much do tickets cost?

    Prices vary between 0.01 and 1.00 depending on the type of bingo game and the time of day. From the lobby 'open schedule' for details on up and coming bingo games. Keep you eye out for The Butler's FREE Games to be played everyday!

  • 6. Can I keep the same tickets for the next game?

    Unfortunately not. The Butler does not allow this, to ensure that everyone has a fair and equal chance of winning, he generates unique tickets for every bingo game.

  • 7. How do I keep track of how well my bingo tickets are doing?

    The Butler displays all of your bingo tickets for that game, showing your best ticket(s) prominently at the top of the game. You can view all your tickets yourself by scrolling through 12 tickets at a time. The Butler will even tell you when you get close to winning 3TG......2TG......1TG.......

  • Winnings & Payments
  • 1. Is it safe to use a credit/debit card online?

    It certainly is! Credit/debit card anti-fraud technology has advanced tremendously over the last few years. All Butlers Bingo transactions are secured by 128-bit SSL (Secure Socket Layer) Digital Encryption, the leading online security format. In addition, The Butlers servers are secured by state-of-the-art firewall technology. As a result your financial information always remains confidential.

  • 2. How do I fund my account?

    • The first time you select the "Deposit" button from the Bingo Lobby, you will see a link to validate your email address. Once your email has been validated you will be able to fully open your Butler’s Bingo banking account.
    • You can then simply follow the instructions to deposit money.

    OR You can fund your account from inside the Bingo Room:

    • The Butler automatically allows you to purchase tickets as soon as you enter the bingo room, if you have insufficient funds then he invites you to "Deposit Now"
    • OR Select The Butler’s "Cashier" button (top left) and follow The Butler’s instructions.

    Ask The Butler for more information on your funding options.

  • 3. What is the minimum deposit?

    The minimum deposit is 10.00.

    The Butler's Tip: Do not hit the "submit" button more than once, or funds could be taken from your bank more than once!

  • 4. When will my funds show in my account?

    In most cases, The Butler will credit your funds to your Butlers Bingo account within 5 minutes. However if after 20 minutes you have not received the funds in your account, please make sure to The Butler:

    • Type DEPOSIT in the subject field, and let The Butler know your name/username, email address, time and the amount of your deposit.
    • The Butler will follow up with you within 24 hours, and as always, do his best to assist you.
  • 5. Can I deposit money without leaving the game?

    Yes. The Butler has made it very easy for you to deposit money whilst playing a game:

    • Bingo Room - Click on the 'Cashier' button (top left of the Bingo Room) and from here follow The Butlers on-screen instructions to deposit funds into your account.
    • Casino Game - If you don't have enough funds to play a casino game The Butler will launch banking for you to make a deposit.

    You won't miss a thing!

  • 6. I have a query about my account, what do I do?

    Please Ask The Butler on live chat or email and let her know your name / username, email address, account details, time and describe your query in as much detail as possible.

  • 7. Are my winnings taxable?

    Butlers Bingo is under no obligation to report winnings to any authority. It is however your sole responsibility to understand and abide by any laws that may apply to your receipt of prize winnings.

  • 8. How are the prizes calculated?

    The cash prize for each game is calculated by The Butler as a percentage of the total [pound] value of the tickets for the current game, so the greater the amount of tickets sold, the larger the cash prize!

    All other prizes, such as the Progressive Jackpot (PJP), are calculated by The Butler as a percentage of the total [pound] value of total ticket sales. In the guaranteed games, no matter how many tickets are sold, The Butler will always ensure there is a minimum amount of money in the prize pool!

    The Butler's Tip: All bingo prizes and jackpots are paid out in 100% cash. The Butler does not pay out bonus money or part bonus money & part cash.

    Some of The Butler's special events and games will also give you the chance to win great prizes as well as, or instead of, cash.

  • 9. Is there always a bingo winner?

    Yes. Every bingo game always has a winner. Sometimes there are even three or more winners!

  • 10. What happens if there is more than one winner?

    In the event of more than one player winning a prize, The Butler will share the prize money equally among all the lucky winners.

    The Butler's Tip: Only one ticket per player is accepted as the winning ticket.

  • 11. How do I get paid when I win?

    The Butler will transfer your winnings to your account balance before the end of that session.

  • 12. How do I withdraw my winnings?

    You must be logged in to your account, then:

    • Select the 'Banking' button from the Bingo Lobby.
    • Select the 'Withdrawal' tab near the top of the new window.
    • The Butler will ask you to specify your withdrawal requirements in the banking application.
    • Once your request has been submitted, you can expect a response from our accounts department within 3-7 working days.

    The Butlers Tip: Please ensure you meet my requirements and are eligible to withdraw your winnings.

    Ask The Butler for more information on your banking & withdrawal options.

  • 13. How do I check my account balance?

    You must first login to your account, where you will arrive in the Bingo Lobby, The Butler will display your Cash balance, Bingo Bonus balance & Casino Bonus balance on the top right hand side beside your Username.

  • Play Chat Games
  • 1. Why does there have to be a minimum of 3 players actively chatting to play chat games?

    The Butlers Chat Games are designed for 3 or more players. The majority of Butlers Bingo games are fairly competitive, and The Butler does not believe that it would be much fun at all playing against just one other player!

  • 2. Why do I have to deposit and purchase tickets to qualify for chat bonuses?

    If The Butler did not have this rule, a player would be able to sign up, earn BBz from these Chat Games without buying any tickets. They could then use these BBz to buy bingo game tickets, and win real money, without ever spending any of their own!

    The Butler doesn't think this is fair to players who spend real money. The Butler's BBz are an added incentive, a reward for players who have actually deposited their own money.

  • 3. How much can you win?

    The bonuses vary. Ordinary chat games are worth 1.00 BBz each, while promotional Chat Games can be worth up to 6.00 BBz per game! The Butler asks that you also read The Butlers .

  • 4. How long before my winning BBz will be credited to my account?

    The Butler will credit your Bingo Bonus account with any Chat Game bonuses, by the end of each Chat Host's shift. In other words, the worst case scenario is they are credited to your account within 4 hours.

  • Technical Issues
  • 1. Can I change the size of my game window to make it small or full screen mode?

    Yes, because Butlers Bingo uses Flash technology, the size of the game screen can be increased or decreased just like any other program!

  • 2. I can’t hear anything, how can I adjust my sound?

    From the Bingo Room:

    • Click on the 'Options’ button (just above where the numbers are called).
    • The Butler allows you to change a variety of different elements of the game, click on 'Sounds' tab and ensure all Sound Options are ticked.
    • Click 'Save & Close'

    You can also "Mute" or "Unmute" all sounds instantly by selecting the button beside "Options" If you are still experiencing problems then please check:

    • Your computer’s audio settings and your speakers are functioning correctly.
    • You have broadband internet connection.
  • 3. Help! My connection has failed, do I lose my tickets?

    Firstly DON'T PANIC! The Butler has his eye on every single ticket purchased for every game played. So even if you're disconnected, your tickets will still be played, The Butler will auto daub your numbers as they are called and still credit any winnings to your account.

  • 4. What are the minimum computer requirements to play?

    If your computer is less than 5 years old then chances are that you won’t experience technical issues. You need Adobe (Macromedia) Flash Player and Internet Explorer version 6.0 or above.

  • 5. How do I install Adobe (Macromedia) Flash Player?

    If you don't have flash installed The Butler will prompt you to install when you try and login to the Bingo Lobby. If this doesn't happen, all you need is the latest Adobe Flash Plug-in suitable for your operating system or browser, (www.adobe.com/go/getflashplayer). It takes about 1 minute to download and install! And don't worry, this only has to be done once.

  • 6. I have a valid account and can't login to the bingo lobby?

    If you are experiencing problems with pop-up windows when trying to login to The Butlers Bingo lobby, then The Butler has an easy solution:

    • Select your browser settings/preferences and;
    • 'Allow pop-up windows'.
  • Please wait while we create your account.

    The process can take up to 30 seconds, but don't despair, you will automatically be redirected to Butlers Bingo Lobby.