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Help Centre

I tried to validate my email and it doesn’t work. What can I do?

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Submitting copies of your registered debit or credit card(s).

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My withdrawal was processed to an inactive card. What can I do?

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What is responsible gambling?

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I haven't received my Daily Reward.

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Why do I have less Loyalty Tokens than I thought?

Why has my Reward Level dropped?

How do I increase my rewards level?

Why did my winnings from my free spins go to my casino bonus balance?

What are Bingo Bonuses (BBZ)?

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What are Casino Bonuses [CBZ]?

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I had free spins and now they’ve gone – why?

What is Max Bet Infringement?

I have available free spins, but I cannot load the game. How can I claim them?

Can I swap my Casino Bonus Money to Bingo Bonus Money?

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I can’t load my account history.

I have an old gaming session still open – how do I close it?

What are my privacy rights?

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My casino free spins round is not loading – how can I claim my free spins?

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When I load the games, the screen is too small to play on.

What browser should I use to play on your site?

What is the self-assessment test?

What is account closure?

How do I close my account?

How do I reopen my account?

Will the account closure affect my withdrawal?

What is self-exclusion?

How can I self-exclude?

Is self-exclusion the right option for me?

How long can I self-exclude for?

I’ve self-excluded, but I have a pending withdrawal – will it still be processed?

I’m trying to self-exclude but the verification email in step 2 has not arrived.

I’m trying to self-exclude but I haven’t received the SMS code in step 3.

I’ve self-excluded but I keep receiving promotions.

I’ve self-excluded, but I was able to create a new account.

I’m trying to log in but it says I’m self-excluded.

How can I reopen my account after the self-exclusion period has come to an end?

I’ve applied a self-exclusion. Can I cancel it?

Can I self-exclude only from bingo and still play casino?

I’ve self-excluded but I was able to log in and play.

My self-exclusion request is still pending – can I change it?

What is Take a Break?

How can I take a break?

I’m trying to request a Take a Break but the verification email in step 2 hasn’t arrived.

I’ve applied Take a Break to my account but I have a pending withdrawal – will it still be processed?

I’ve applied Take a Break to my account but I keep receiving promotions.

How can I reopen my account after the Take a Break has expired?

I’ve applied a Take a Break but I’ve changed my mind – can I cancel it?

My Take a Break request is pending – can I change it?

What is a deposit limit?

How long does it take for the limit to be applied?

How does a deposit limit affect reversing withdrawals?

I’m trying to deposit but it says I have reached my deposit limit.

I’ve increased my deposit limit but I’m not able to deposit.

I’ve reached my daily deposit limit. When can I deposit again?

I’ve reached my weekly deposit limit. When can I deposit again?

I’ve reached my monthly deposit limit. When can I deposit again?

What is a session reminder?

How can I set a session reminder?

What is GAMSTOP?

What is my GAMSTOP reference number and why do I need this?

I can’t access my account because of GAMSTOP – what can I do?

I’ve excluded using GAMSTOP. Why am I still receiving marketing material from your sites?

My GAMSTOP exclusion has expired. Can I start using my account again on your site?

What are the differences between a GAMSTOP exclusion and self-exclusion through our site?

What are the exclusion periods for GAMSTOP?

How can GAMSTOP help me?

Why do I have to wait 24 hours to reopen my account after a GAMSTOP exclusion?

When does my GAMSTOP exclusion expire?

I’ve been blocked from all gambling sites using GAMSTOP.

I want to opt-in to marketing campaigns after my GAMSTOP exclusion.

I want to change my details after applying a GAMSTOP exclusion.

Where can I get further assistance for gambling activities?

I deposited and have not yet received the deposit bonus offer.

How to reset a forgotten password.

How to recover a forgotten username.

I reset my password and I still can’t login.

Can I access my account from a different country?

Why has my deposit failed?